Privacy Policy

1. Who We Are

This website and the car rental services offered through it are operated by:

Eye Drive
Exclusive Car Rental Crete
Tesi Daibi Xani 0
70014 Analipsi / Hersonissos
Crete, Greece

Email: info@exclusive-carrental-crete.com
Phone: +30 694 581 6649

2. Personal Information We Collect

When you make a reservation, request information or contact us, we may collect personal information that is necessary to process your request or provide our rental services.

This may include:

• First name and last name
• Email address
• Mobile phone number
• Country
• Date of birth
• Pick-up and drop-off locations
• Pick-up and drop-off dates and times
• Hotel or villa name
• City or location on Crete
• Flight number, where applicable
• Vehicle and reservation details
• Information you voluntarily provide in the notes or message field

Additional information, such as driving licence or identification details, may be required when the rental agreement is completed or when necessary to fulfil legal, insurance or contractual requirements.

3. Why We Use Your Information

We use personal information only where it is necessary for our car rental services, business administration or legal obligations.

Your information may be used to:

• Process and manage your vehicle reservation
• Confirm your booking and communicate with you about your rental
• Arrange vehicle delivery and collection
• Verify that applicable driver requirements are met
• Process booking deposits and payments
• Provide customer service and respond to enquiries
• Administer the rental agreement
• Handle accidents, damage, insurance matters or claims
• Comply with applicable legal and regulatory requirements
• Protect our legitimate business interests and prevent misuse or fraud

4. Legal Basis for Processing

Depending on the circumstances, we process personal information because it is necessary to take steps at your request before entering into a rental agreement, to perform a rental agreement with you, to comply with a legal obligation, or where we have a legitimate business interest in operating and protecting our rental services.

Where consent is required by applicable law for a specific type of processing, we will request that consent separately.

5. Online Payments

When you make an online booking, a booking deposit may be paid securely through our payment service provider, Mollie.

Payment information required to complete the transaction is handled through the secure payment environment of the payment provider. We receive information necessary to identify the payment and determine its status, such as whether the payment has been successfully completed.

6. Sharing Personal Information

We do not sell your personal information.

Personal information may be shared only where reasonably necessary for the provision of our services, payment processing, insurance, legal compliance or the protection of our legitimate interests.

Depending on the circumstances, this may include payment service providers, insurers, professional advisers, technical service providers or competent public authorities where disclosure is legally required.

Where third-party service providers process personal information on our behalf, they are expected to handle that information appropriately and in accordance with applicable data protection law.

7. How Long We Keep Your Information

Personal information is kept only for as long as reasonably necessary for the purpose for which it was collected and for any subsequent legal, accounting, tax, insurance or dispute-resolution requirements.

Retention periods may therefore differ depending on the type of information and the purpose for which it is required.

8. Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Online payments are processed through a specialised payment service provider rather than directly through the car rental booking form.

9. Your Data Protection Rights

Subject to applicable data protection law, you may have the right to request access to personal information we hold about you and, where applicable, request that inaccurate information is corrected.

You may also have the right, depending on the circumstances, to request deletion or restriction of your personal information, object to certain processing, or request the transfer of information you have provided.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal of consent does not affect processing that was lawful before the withdrawal.

Some information cannot be deleted immediately where we are legally required to retain it or where it is necessary for the establishment, exercise or defence of legal claims.

10. Cookies & Website Services

Our website may use cookies and similar technologies that are necessary for the website to function correctly and may also use services that help us understand website performance or provide specific website functionality.

Where applicable, non-essential cookies or similar technologies are subject to the consent requirements provided by applicable law.

11. Third-Party Websites

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own privacy policies, and we are not responsible for how independent third parties process information on their own websites.

12. Changes to This Privacy Policy

We may update this Privacy Policy when necessary to reflect changes to our services, website, legal obligations or the way personal information is processed.

The current version published on this website applies when you use our website or services.

13. Contact Us About Your Privacy

If you have a question about this Privacy Policy or wish to exercise a data protection right, please contact us using the details below.